US Government Customer Warranty

 
 

 WARRANTY PROGRAM:

COMPUTER MONITORS
Brand New
Exchange Unit
(DOA)
Repair Service
(NON-DOA)


Under 30 Days
of purchase date.

Freight Term:
Hyundai Service Center
will pay both ways.
(Except Alaska & Hawaii)



36 Months (3 Years)
Warranty of Monitor

Freight Term:
Customer to Prepay
One Way.
(Except Alaska & Hawaii)




 WARRANTY POLICY:

 Who the warranty protects:
   This warranty is valid only for the first government purchaser .

 What the warranty does not cover:
   1. Any product on which the serial number has been defaced, modified or removed.
   2. Damage, deterioration or malfunction resulting from:
           A.  Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or
                failure to follow instructions supplied with the product.
           B.  Repair or attempted repair by anyone not authorized by Hyundai ImageQuest.
           C.  Damage to or loss of any programs, data or removable storage media.
           D.  Software or data loss occurring during repair or replacement.
           E.  Any damage of the product due to shipment.
           F.  Removal or installation of the product.
           G.  Causes external to the product, such as electric power fluctuations or failure.
           H.  Use of supplies or parts not meeting Hyundai specifications.
           I.  Normal wear and tear.
           J.  Failure of owner to perform periodic product maintenance as stated in User Guide, such as failure
                to perform periodic cleaning of user-cleanable projector filters.
           K.  Any other cause which does not relate to a product defect.
           L.  Damage caused by static (non-moving) images displayed for lengthy periods of time
                (also referred to as "burn-in").
           M.  Damage to, or abuse of, the coating on the surface of the display.
   3. Removal, installation, and set-up service charges.

 How to get the warranty service:
   To obtain warranty service, please contact Hyundai IT (ImageQuest) Customer Support for a Return
   Authorization Number (RMA). You will be required to provide:
       A.   Agency and/or Company name.
       B.   Your name.
       C.   Your address & Phone number, email address
       D.   The model number & serial number of the product
       E.   A description of the problem.

NOTE:  Hyundai is not responsible for any returned product without an Assigned RMA number.

If you agree to these warranty policy please select the "I Agree" button to continue On-line Warranty Request Form. Otherwise select the "I Decline" button.